GOLD CHAUFFEUR SERVICES TERMS and CONDITIONS
Non-account customers may be asked to provide a deposit of up to 50% of the value of the quoted price and full payment must be made within 7 days of the completion of the service provided. In some circumstances we may ask for your credit card details as security for your booking, until full payment has been received. The details supplied will be kept in a secure place and will be destroyed as soon as we receive your full payment. After the satisfactory completion of any work carried out, and we have received full payment for your first booking, we will be pleased to open an account for your convenience for any future work you may ask us to undertake.
Wedding Deposits : We do require a deposit to secure any booking. The amount required may vary (usually 33%), depending on which vehicle is required, the date of the wedding and the area where the wedding will take place. All deposits are non-refundable . However if you need to cancel your booking we will endeavour to resell the vehicles booked, and if successful, we will offer a complete refund minus £50.00, which will be deemed as an administration fee.
Weddings : We are happy to cater for any reasonable requests whilst supplying your special wedding vehicle. However, any special requirements must be discussed and agreed before the event and with the chauffeur on the day. Should any damage occur to the vehicle due to any ceremonial or traditional activity, the hirer of the vehicle will be held completely responsible and liable for all costs.
Executive Vehicles : On occasions it may suit us to provide a car in a higher class than the one you ordered. That being the case we will try to call beforehand to gain your agreement. There of course will be no additional charge.
Route : Our Chauffeur will choose a route using his experience & knowledge of local conditions. He will be happy to accept an alternative route if requested by his passenger, however should this result in extra miles or time being incurred, an extra charge may be levied. When operating in a busy metropolis such as London, even with the best planning, unforeseen circumstances may occur. We will not accept responsibility for any late arrivals, delays or consequential losses incurred by exceptional traffic difficulties, unpredictable incidents, accidents, mechanical breakdown, acts of God or events beyond our control.
Parking and other Laws : We reserve the right to refuse to wait in undesignated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred. All our chauffeurs abide by the current laws and regulations governing speed restrictions and will not break these. Under very exceptional circumstances where it may be required to travel faster than the speed restriction in place, this will done at the discretion of the chauffeur and any fines and expenses incurred will be the sole responsibility of the hirer.
Passenger’s Responsibilities : Our Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt. Under no circumstances will the vehicle carry more passengers than the insurance for that vehicle allows for. Should a passenger cause damage to a vehicle we will pass on the full costs of repair and loss of work for the time the vehicle was off the road caused by the passenger’s actions. In the event of sickness in the vehicle, the cost of a valet and time lost will be a minimum of £150.00.
Small Children : By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of Child seats or restraints. It is the adult passengers entire responsibility to make sure any children in his/her care are properly secured.
Complaints/refund procedure : In the unlikely event that you should have cause for complaint, any issues must be made in writing within 7 days. Our investigations will establish its validity and if necessary independent assessment will be made. If it is found that we have been at fault in not supplying the service that you have asked us to provide, then a refund may be applicable (non-refundable deposits excepted). All refunds will be made on an individual basis and any refund will be made appropriate to the nature of the complaint.
Gold Chauffeur Services reserve the right to change or update the above terms and conditions from time to time, as and when it is necessary. These terms and conditions are valid as of the 01/12/07, E@OE. You may request an updated version from us at anytime via our website at www.golddrive.com or by email from firstname.lastname@example.org .